My clients use no apps: is that OK?
€0Free client management for groomers and pet sitters, even without an app
A record for every client, even if they use no app: contact details, private notes, pets and the whole history of appointments and orders. If they want, you send them a link and they find everything in the PawsPet app. Free.
No recurring costs, just 10% per transaction, on the prices you set.
Not selling services on PawsPet? Your calendar, clients and pet records are still free.
A name is enough to create a client
A name and the consent tick are enough: you add email, phone and notes whenever you like, and no message goes out on its own. Then you find everyone with search and the On PawsPet, Not registered and Invited filters.
Each client's history, in one place
Appointments, orders with their price, entries on the pets and the notes the client leaves you in the app end up in the same timeline. The client never sees your shop's private notes.
From the calendar
The appointments you add yourself, including the ones booked by phone or in the shop.
From PawsPet
The orders the client places with you on PawsPet, with the price.
From the pet's record
Vaccines, treatments, visits and the other entries on their pets.
Private shop notes: the client never sees them.
Client pet recordsThe invitation to PawsPet, by link
With «Invite» you prepare a message with the link and send it yourself, by WhatsApp, SMS or email. If they accept, the client finds their pets in the PawsPet app and decides whether to show you the health record.
You send the link
Share it by WhatsApp, SMS or email: the app never sends it on its own.
The client chooses
«Link», «Create new» or «Skip» for each pet. Sharing the health record starts switched off.
The record turns «On PawsPet»
And you keep your record with the whole history.
If they unlink, the record stays yours
If the client unlinks from PawsPet, the record and everything you recorded stay yours. And if someone appears twice, the app suggests linking the two records.
How you add a client in the app
Create the client record
Open the «Clients» tab in PawsPet Business and tap «+». Type the name, add email, phone and a private note if you like, then tick the consent box. With «Next: add an animal» you register their pet straight away; with «Skip, client only» you open the record directly.
Invite them to connect their PawsPet account
In the record tap «Invite» (or use the ⋮ menu). The app creates the link and opens a ready-made message you can edit; with «Share» you send it by WhatsApp, SMS or email from your phone. The client opens it in PawsPet, picks «Link», «Create new» or «Skip» for each pet and taps «Accept».
Find everything in the record and the history
Search clients or pets from the bar at the top and filter by «On PawsPet», «Not registered», «Invited» or «Archived». Open a record for contact details, pets, upcoming appointments and recent orders; under «History» tap «See all» for the full timeline. From the ⋮ menu you edit, unlink or archive.
Frequently asked questions about client management
- In the «Clients» tab of PawsPet Business tap «+», type the name (email and phone are optional), tick the box confirming you have informed them that you are recording their data, and choose whether to add their animal right away. The client does not need a PawsPet account and receives no message: the record stays in your app until you invite them.
- Open their record and tap «Invite»: the app generates a link inside a pre-written message you can change, and with «Share» you send it by WhatsApp, SMS or email from your phone. There is no QR code, and the app never sends the invitation on its own. If the client does not open it, use «Resend invitation» or «Revoke invitation» from the record.
- In their PawsPet app they see your business name and, for each pet, choose «Link», «Create new» or «Skip». A checkbox, off by default, decides whether to give you access to the pet's health record. After «Accept», what you already recorded appears in their pet's profile under «Recorded by professionals»: type, name, date, expiry and a text note, no photos.
- Nothing is lost. With «Unlink from PawsPet» in the record's ⋮ menu you only lose the connection to their account: the record goes back to «Not registered» and pets, history, appointments and orders stay where they are. The same applies if the client revokes the link from their app or deletes their account: the record shows a notice and stays editable.
- Yes, it is free: PawsPet Business has no subscription, and the client list, pet records and invitations cost nothing. PawsPet keeps just 10% per transaction. A client cannot be permanently deleted: from the ⋮ menu you archive them, they leave the list and you find them under «Archived» with a «Restore» button.
Sign up your business and bring your clients in
Not selling services on PawsPet? Calendar, clients and pet records are free anyway. Sign up for free from the app or your computer.
Free, with no subscription: create your account and business profile from your computer or phone, at app.pawspet.it.
Or download the PawsPet Business app
App screenshots with demonstration or test data.