Account deletion
Last updated: September 2, 2026
This page explains how to request the deletion of your PawsPet account and the data linked to it. It applies both to the PawsPet app for pet owners and to the PawsPet Business app for merchants and professionals: the two apps share the same account.
1. Delete your account from the app
The quickest way is to do it directly in the app, where deletion is immediate:
- Open the PawsPet or PawsPet Business app and go to the Profile tab.
- Tap Account (the same option is also available under Security).
- Tap Delete account.
- Read the warning and confirm twice: the second confirmation deletes the account permanently.
This action cannot be undone. Before you proceed, remember that pets you own that have collaborators with edit permission are transferred to one of those collaborators: if you want them deleted together with your account, remove all collaborators first.
2. Request by email
If you can no longer sign in to the app, you can request deletion by writing to:
In your message, state the email address you signed up with and specify that you want your PawsPet account deleted. For your security the request must come from the same email address linked to the account; otherwise we will ask you to verify your identity before proceeding.
What data is deleted
- Your account and sign-in credentials, including first name, last name, email address and phone number.
- Your profile, your preferences and the tokens used to send you push notifications.
- The pets you are the sole owner of, with their details, documents, photos and health record.
- The health data, activities and reminders you created.
- Your merchant profile, services and listings, if you have one.
- Your conversations with the in-app assistant.
What data is kept
Some information cannot be deleted together with the account:
- Accounting and tax records for orders already completed, which we are required by law to keep for the period set out by Italian legislation.
- The client cards held by merchants you dealt with, which are their own professional records: the link to your account is removed and the card goes back to being an ordinary merchant card.
- Notes you wrote on a merchant’s records remain available to that merchant but are anonymised: the author can no longer be identified.
- Pets that have collaborators with edit permission, whose ownership passes to one of those collaborators.
Timing
- Deletion from the app: immediate. The account and the data listed above are removed as soon as you give the second confirmation.
- Request by email: processed within 30 days of receipt; we confirm by email once it is done.
- Backup copies of our systems are rotated and overwritten within 30 days of deletion.
Privacy
To find out what data we collect and how we process it, please read our privacy notice.