PawsPet Support
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Our phone line is not continuously staffed; email and WhatsApp are the preferred support channels.
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Frequently asked questions
Search answers about PawsPet, PawsPet Business, accounts, pets, health, activities, orders, and adoptions.
99 answers found
Is PawsPet a free pet care app?
Yes. Downloading PawsPet and using it for your pets' profiles, health records and calendar costs nothing, and there is no subscription. You only pay for the services you choose to book from a professional, at the price shown in the app.
Can I manage several pets, even of different species?
Yes. Every pet gets its own profile: a dog and a cat under one roof, but also horses, donkeys, rabbits, rodents, birds, reptiles, turtles, fish, farm animals and an «Other» option for everything else. The «Pets» tab lists them all with search, filters and an alphabetical index.
How do I share my pet with a family member or my vet?
Open the pet » ⋮ » «Collaborators» » «Add collaborator», search the person by name or email and pick their permissions, for example view-only access to Health for your vet. They need a PawsPet account, and access stays until you remove it.
Will I get an alert before a vaccine expires?
Yes. In the vaccine form tap «Set alert» and tick one of the preset reminders, such as «1 week before» or «1 month before», or create a custom one. On the chosen date you get a notification on your phone, and tapping it opens the vaccine.
Does PawsPet track a lost pet or offer online vet consultations?
No. PawsPet is not a pet tracker and does not offer online vet visits. You can record a walk with your phone's GPS while you are with your pet, and find a vet near you in the «Services» tab, but medical care stays with your vet.
Does the digital pet profile app replace official microchip registration or the health booklet?
No. The profile is your personal record: the microchip registration stays with the official database, and the health booklet or passport remain the official documents. On PawsPet you note the numbers to have them with you, and you can upload photos or PDFs of the documents in the Documents strip of the Anagraphic tab.
Is the microchip number required?
No, it is optional, like the health booklet and the stable number. If it is missing, the Recommended strip reminds you for dogs, cats, horses, ponies, donkeys and rabbits. Once entered, you copy it with one tap from the Anagraphic tab.
How does breed recognition from the photo work?
If you upload a photo in the first step, the Species step shows a suggestion like it looks like a Labrador dog, with a confidence level in words. Species and breed are pre-selected, but you can change them or pick one of the other guesses. It needs a connection, AI features switched on (Profile, then AI Features) and a recognition quota that is not used up.
Can I add a pet without a photo or without a connection?
Yes. In the first step tap Skip the photo and carry on: you can add one later from the profile with Edit images. Without a network the profile is saved anyway and sent as soon as you are back online, without blocking the app.
Does the PawsPet digital pet health record app replace the paper record?
No. The paper record and passport remain the official documents: PawsPet is the tidy copy you always have with you. You can photograph them and store them in your pet's profile under «Documents», with expiry date and reminders, but for travel and official purposes you need the original. You or people you authorise enter the data: the app does not certify it.
Can the AI read a vet report so I do not have to type it in?
Yes. «Health» tab » + » «Analyse report with AI»: upload a photo or PDF (up to 5 files, 20 MB each), the AI extracts the data and shows it grouped by type. Review and correct each row, then confirm with «Create». You need a connection and AI features on; each analysis uses AI credits, renewed monthly. If the PDF is unreadable, photograph it.
Will the app tell me when a blood test is due again?
Yes, if you turn on «Repeat periodically» (or accept the schedule the app proposes when you pick the test from the catalogue) and set an alert with «Set alert». In the test details you find «Next on» with the date. You can always change or switch off the proposed schedule: the app suggests it, it does not impose it.
Where do I log my pet's weight, and can I see how it changes?
«Pets» tab » your pet » «Measurements» tab » +: choose the date, enter the weight in kg (decimals allowed), optionally height, body condition score and a photo, then «Save». At the top of the tab you see the latest value with a change arrow, below it the line chart and the full history. One measurement per day: reopen the same day and you update that one.
Does the digital health record work for cats or only for dogs?
It works for every animal you add: dog, cat, horse, rabbit, birds and more. The record types are the same, with two extra entries for horses, ponies and donkeys (hoof trimming and shoeing), and the recommended tests change with species and age. For owners PawsPet is free with no subscription: you only pay for the services you choose to book.
Is the PawsPet dog vaccination reminder app free?
Yes. For owners PawsPet is free with no subscription: vaccines, reminders, therapies and calendar cost nothing, for dogs, cats and any other animal. You only pay for the services you book from a professional, such as a grooming session; if you pay in the app, a small service fee is added and shown in the summary before you confirm.
How do I get an alert before the vaccine expires?
In the vaccine form tap «Set alert», tick one of the preset reminders (for example «1 month before») or create your own under «Custom», then «Confirm» and save. Push notifications must be enabled for the app: if you declined them, turn them back on in your phone settings. Tapping the notification opens the vaccine entry directly.
The vaccine has several doses or boosters: how do I record them?
In the Vaccine form use «Add dose» for each booster: every dose has its own date, never earlier than the first. Set the «Expiry / validity date» and, if you like, «Set alert». For a booster of a vaccine already recorded you can also tap «Boost» under «Recommended» in the Profile tab: the form opens with the name already filled in.
How do I set a monthly reminder for the parasite treatment?
«Health» tab » «Diet, therapies & treatments» » «Add» » choose «Therapy», enter name and quantity, switch on «Recurrent» and set frequency and time; with «Create to-dos in activities» every dose appears in the calendar with a box to tick. You can also ask Copilot in the chat: it prepares a confirmation card and saves only after your ok.
Contact support
Tell us what happened
The more detail you provide, the easier it is to understand the issue. Email and WhatsApp are our main support channels.
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- Include the email address linked to your account, but never your password.
- Describe what you were doing and the exact sequence of steps.
- If useful, attach a screenshot after hiding personal or sensitive information.
- Do not send passwords, temporary codes, full card numbers, or unnecessary health documents.
For urgent animal health concerns
PawsPet support does not provide veterinary diagnoses or emergency care. Contact your veterinarian or an emergency veterinary clinic immediately.