How do I keep dog owners updated?
€0Boarding dog diary: updates to owners in the app
During the stay you log activities, weight, treatments and notes on your guest: the owner finds them in the PawsPet app, under your shop's name, and can reply with a note. It also works for grooming, pet sitting and training.
No recurring costs, just 10% per transaction, on the prices you set.
Not selling services on PawsPet? Your calendar, clients and pet records are still free.
What you log during the stay
From the pet's record, with the yellow «+»: activity, weight, treatment, grooming or a note, with date and a photo if needed. Each entry saves on its own, even when several of you work in the shop.
The diary, in the owner's app
Every entry you save ends up in the pet's «Recorded by professionals» section, grouped under your shop's name. The owner sees it when they open the app.
Day 1 · Arrival
Otto settles in: you write it in a note and the owner reads it under your shop's name.
Day 2 · Weight
You log the weight: the owner sees that you checked it, the value stays on your record.
Day 3 · The bath
A grooming before going home: it arrives in line with the other entries of the stay.
The owner replies
On every entry the owner can add a note: it reaches you in the client's record, with the yellow dot in the Clients list.
The owner taps “Add note”
Under your entry, on their pet's profile in PawsPet: they write a couple of lines and save.
The note reaches you
You find it in the history of the client's record, with their name.
The yellow dot
In the Clients list it shows at a glance who wrote to you.
They see the order status on their own too
If they booked on PawsPet, the owner follows the order in the app, from accepted to delivered, with the order notifications.
- Order booked on PawsPet: the owner gets a notification when you accept it, when it is in progress and when it is delivered.
- Diary: no notifications. The owner finds your entries when they open their pet's profile.
How you update an owner from the app
Create the guest's record and invite the owner
In the «Clients» tab tap «+», enter the client's name and contacts and register the guest with «Next: add an animal». In the record tap «Invite»: the app prepares a message with the link, which you share by WhatsApp or SMS. The owner opens it in PawsPet, picks «Link» or «Create new», then «Accept».
During the stay, record activities, weight and notes
Open the pet from the client's record and go to «Activities», «Measurements» or «Health». Tap the yellow «+»: in the «Record» sheet pick the type (Activity, Weight, Treatment, Grooming, Note), type a name, set the date, add a note and tap «Save». The entry also appears in the client's History.
The owner finds it all in their pet's profile
In the PawsPet app they open the pet, «Profile» tab, section «Recorded by professionals» just below the Health box: your entries are grouped under your business name, with the expiry in red once it has passed. With «Add note» they leave you a message that you find in their History.
Frequently asked questions about owner updates
- No. No push notification is sent and the profile does not refresh by itself on their phone. The owner sees your entries when they open, or reopen, their pet's profile in PawsPet with the phone online: the app requests them from the server right then. Offline, they appear at the next opening with a connection. For an immediate heads-up, use the order chat.
- They see the type, name, date, expiry and note of each entry, grouped under your business name, with the expiry in red once it has passed. They do not see the attached photo or the weight value, and they cannot edit or delete anything: they can only add a note of their own, which you see too. Photos and the weight value you send through the order chat.
- Yes. They need a PawsPet account linked to your client record: you invite them with «Invite» from their record, and they accept from the link by choosing «Link» or «Create new» for their pet. If they do not use the app, the diary still lives in your register, with history and expiries: you pass updates on as you do today, by phone or WhatsApp.
- Yes, the pet record is the same for every category. After a haircut you log a Grooming entry with the date and a note, for example about the skin or matting; for a day at daycare, an Activity entry. The owner finds them the same way in their pet's profile and, if they like, replies with «Add note».
- Nothing: clients, pet records, entries and invitations are free, with no subscription. PawsPet keeps just 10% per transaction. Records belong to the active business: if you run more than one location, each has its own clients and pets.
Sign up your business and keep a diary for your guests
Not selling services on PawsPet? Calendar, clients and pet records are free anyway. Sign up for free from the app or your computer.
Free, with no subscription: create your account and business profile from your computer or phone, at app.pawspet.it.
Or download the PawsPet Business app
App screenshots with demonstration or test data.