Do client pet records work even if the client does not use PawsPet?+
Yes. In the «Clients» tab you create a record for anyone, with name and contact details, and add their pets: no PawsPet account needed. Vaccines, treatments and weight stay in your register. If you later invite them with «Invite» and they accept in the PawsPet app, the record becomes «On PawsPet» and they find what you had already recorded on their pets.
How do I log a vaccine given to a client's pet?+
Open the client's pet » «Health» section » «Add» on the Vaccines block (or the «+» at the bottom): type the vaccine name, set date and expiry, add a note and a photo of the booklet if you like, then «Save». Once the expiry passes, the entry turns red and the pet shows the number of overdue entries in the «Client pets» view.
Does the owner see what I record? Do they see the photo too?+
Only if the client uses PawsPet and is linked to your record. In their pet's profile they find «Recorded by professionals» with type, name, date, expiry and note for each entry; they cannot edit it, but they can add their own note, which you see too. They get no notification and do not see the photo or the weight value: to send a photo, use the order chat.
Why can't I see all the pets of a client who is on PawsPet?+
For their privacy. From their account you see the pets in your register and those they have already included in an order with your business, read-only. The others only appear in the «N pets not visible» box, at most with a count per species, with no name or photo: they become visible when the client includes them in an order.
How much do client pet records cost in PawsPet Business?+
Nothing: clients, pet records, entries and the weight chart are free, with no subscription. PawsPet keeps a fee only on orders that clients pay in the app. Records belong to the active business: if you run more than one, each has its own clients and pets.